Once your order has shipped, you’ll receive a confirmation email with your tracking number to follow its progress. We’ll also send you an additional email on the day your order is scheduled for delivery.

Orders cannot be canceled or changed once placed. If your order has already shipped, our support team can help initiate a return for eligible items (excluding Final Sale items). Return fee will apply. 

For assistance, please contact [email protected].

We offer a 30-day return policy for eligible items from the date of delivery. A flat $9.95 fee applies to each return shipment, regardless of reason. You’ll receive an email confirmation once your return is complete.

• For orders placed before April 29, 2026, please use this link to initiate a return.
• For orders placed on or after April 29, 2026, please use this link to initiate a return.

Non-returnable items include:

• Items marked as Final Sale
• Items returned more than 30 days after delivery
• Gift cards
• Items sold “As Is” or in “Open Box” condition
• Items that have been worn, washed, assembled, or fully unpackaged
• Items without original tags attached
• Items with damaged or missing original packaging (excluding damage from shipping)
• Personalized, monogrammed, or customized items

Once your package is marked as delivered, it is considered in the customer’s possession. If you’re unable to locate it, we recommend checking your delivery details, around your property, and with neighbors or the mailroom in your building.

If it’s still missing, please reach out to us at [email protected] with your order and tracking number within 7 days of delivery. While we’ll do our best to assist, we’re not responsible for lost or stolen packages once delivery has been confirmed.