Shipping & Delivery

Maisonette is a marketplace of 1000+ brands both large and small. When you place an order, every brand ships their product directly to you. If you place an order with multiple brands, you will receive shipping estimates based on each brand’s unique timeline. We recommend you check the estimated arrival dates of all your shipments in the checkout process or on the orders page in your account. Some brands are smaller than others and may have limited resources.

Maisonette is pleased to provide simple and affordable flat rate shipping options to all U.S. states. Domestic ground shipping is free for orders over $95 and the item(s) being ordered all must be able to ship via traditional ground shipping for this promotion to apply. Orders over $95 that do not ship via domestic ground shipping (expedited orders, large parcel items, medium parcel items, freight delivery, and items that ship from outside of the United States) may include a small fee.

Shop for holiday now through the end of November (and if you’re ordering in December, upgraded shipping is recommended). If there’s something extra-special on your list like a monogrammed or custom order, place that order now, before the end of October.

For more information on holiday shipping, please visit:
https://www.maisonette.com/holiday-shipping

Due to our marketplace model, we cannot guarantee any cancellations or changes once your order has been completed, but we are sometimes able to make changes to orders that have not yet been shipped. Orders that have already shipped cannot be changed or canceled. If your order has already been dispatched, our support team will be happy to set up a return for you. Please note that we will not be able to accept a return for any items marked as Final Sale. If you want to cancel or make changes to your order, please reach out to our support team at customercare@maisonette.com.