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Delivery & Shipping

Shipping

Maisonette offers the convenience of several shipping options:

USA
UPS Ground $10
UPS Second Day $15
UPS Next Day $25
International Boutiques $30

At this time, Maisonette does not ship to customers outside of the USA. We look forward to servicing our international customers soon. Sign in to your account to receive the latest updates. Because we partner with the best boutiques and brands from around the world, please allow 24-48 hours for your order to ship.

Taxes & Duties

Taxes
For US orders, Maisonette does not collect taxes in all states. Your purchase may be subject to sales and use tax. Depending on your state, you may be exempt from sales tax—some states require a tax return at the end of the year for purchases made online.
Duties
If you are buying a product from a country outside of the US, duties are included in the price of the item. If the total of your shipment is over $800, you may be subject to relevant import duties charged by your carrier.

Cancellations

If you need to cancel or make any changes to your order, please contact CustomerCare@Maisonette.com or 1-844-MAISONETTE. If your order has already been shipped, you must wait until you receive your package to initiate a return. You will receive a full refund if the item is returned within our cancellation period.

Returns

We are happy to offer free returns for a full refund for items that are unworn and undamaged, with the security tag still attached, within 14 days. You will find a return label delivered with your order. Please contact Maisonette Customer Care CustomerCare@Maisonette.com or 1-844-MAISONETTE and we will provide you with a Return Authorization Number. Please package your unworn, undamaged items, with the security tag still attached, in the box that it was sent in, and affix the return label. To arrange a collection with UPS, contact your local service center at 800-823-7459 or drop off at your local UPS Store. At this time all international orders will be final sale.

Freight service

Items meeting a specified weight/dimension criteria will ship via freight service—the carrier will contact you to schedule a delivery.