Shipping & Delivery

Shipping

Maisonette is pleased to provide simple and affordable flat rate shipping options to all U.S. states. Domestic ground shipping is free for orders over $95 and the item(s) being ordered all must be able to ship via traditional ground shipping for this promotion to apply. Orders over $95 that do not ship via domestic ground shipping (expedited orders, large parcel items, medium parcel items, freight delivery, and items that ship from outside of the United States) may include a small fee.

Taxes & Duties

Taxes

For US orders, Maisonette does not collect taxes in all states. Your purchase may be subject to sales and use tax. Depending on your state, you may be exempt from sales tax—some states require a tax return at the end of the year for purchases made online.

Duties

If you are buying a product from a country outside of the US, duties are included in the price of the item. If the total of your shipment is over $800, you may be subject to relevant import duties charged by your carrier.

Cancellations

Due to our marketplace model, we cannot guarantee any cancellations or changes once your order has been completed, but we are sometimes able to make changes to orders that have not yet been shipped. Orders that have already shipped cannot be changed or canceled. If your order has already been dispatched, our support team will be happy to set up a return for you. Please note that we will not be able to accept a return for any items marked as Final Sale. If you want to cancel or make changes to your order, please reach out to our support team at customercare@maisonette.com.

Freight service

Items meeting a specified weight/dimension criteria will ship via freight service—the carrier will contact you to schedule a delivery.