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Returns at Maisonette

How To Create A Return

1. Find Your Order Number
In order to initiate a return, you will need 2 things: a) Your Order Number, and b) The Billing or Shipping Zip Code used in the order. To find your Order Number, look for the email confirmation you received when you placed your order, or visit your Order History Page if you have an account. You can also find it on the packing slip attached to the shipment you received. It starts with the letter "R".
2. Visit Our Returns Portal
Once you have your Order Number handy, please visit our Returns Portal by clicking this link. Using your Order Number and Zip Code, you can view and initiate a return on any eligible item. Some items may not be eligible for return as outlined in our Returns Policy below.

Having trouble finding your Order Number? No worries, we are here to help! Contact our Customer Care team at 1 (844) 624-7663 Monday through Friday between 10:00 AM and 6:00 PM Eastern. You can also send us an e-mail at customercare@maisonette.com with any info you can provide to help us find your order.

Our Return Policy

Conditions

  • Final sale items are not eligible for return. Final sale status can be found on the website product listings, in checkout and in your order confirmation, but generally applies to art, furniture, custom-made items, items shipping from international vendors, and discounted products.
  • Returned items must be shipped back - i.e., picked up or processed by UPS/other mail carrier - within 14 days of receipt.
  • Returned items must be in their original conditions - unworn and undamaged, with the security tag still attached, and ideally in original packaging if applicable.
  • Refunds will be processed back to your original form of payment. It may take the warehouse up to 5 days to process a refund.
  • If you are a gift recipient and need to make a return, then we will refund you in the form of Maisonette store credit for any future purchases on our site.