Can I place an order over the phone?
Where can I find advice about size and fit?
On each product page, you will find a Size Guide that lists conversions for international sizes.
Can I cancel or make changes to my order?
If you want to make changes to your order, please contact Customer Care at 1-844-MAISONETTE. If you order has already been dispatched, you may return your order for a full refund.
Which payment methods are accepted?
How much will I be charged for shipping?
If you order items from multiple locations (two or more separate vendors), you will be charged a maximum of two flat rate shipping fees, depending on your shipping option.
When will I receive my item and how can I track delivery?
You can track the status of your orders in your Maisonette account. You will also be sent an order confirmation email with your tracking number.
Are duties included in shipping fees?
If you are buying a product from a country outside of the US, duties are included in the price of the item. If the total of your shipment is over $800, you may be subject to relevant import duties charged by your carrier.