Operations Associate

Who We Are

Maisonette is a curated, one-stop shopping marketplace that services a highly fragmented $300B+ children’s goods market. Vogue veterans of a combined 20+ years, co-founders Sylvana Durrett and Luisana Mendoza Roccia started their business after becoming frustrated when trying to shop for their kids online, finding themselves spending an exorbitant amount of time on numerous sites trying to find unique, quality products they needed for their growing children.

Maisonette achieves for the kids’ market what Net-a-Porter and Farfetch did for womenswear and menswear: stock hundreds of brands, from cult and international houses to little-known labels, in one convenient location online. An estimated 90 percent of new parents are millennials, whose consumer behavior has comepletely shifted with a rapidly changing socio-econmoic demographic and social media-led culture. Maisonette combines the high-touch, local boutique shopping experience with the convenience and optionality of e-commerce. In addition to creating the first one-stop shopping destination across all children’s product categories (apparel, accessories, home décor, furniture, toys and gear) Maisonette, in a short time, has become the style authority in the children’s space. The deep network both founders bring from their fashion and business backgrounds, along with Maisonette’s custom content and exclusive partnerships, differentiate the brand from all others in the market. And Maisonette’s blog, Le Scoop, which launched in June 2018, brings an editorial perspective found nowhere else in the market.

Maisonette was founded in 2017 and has recently closed their Series A round, raising $19.4M in total funding, led by venture capital firm NEA. Maisonette is also backed by top tier investors including Thrive Capital and The Pritzker Group.

What You'll Do

Our team is growing quickly. We’re looking for a self-starter that’s ready to roll up their sleeves and join our “all hands on deck” mentality. The Operations Associate will support vendor operations and fulfillment, giving the employee a dynamic opportunity to learn several areas of our business. Since there’s a lot to juggle, the ideal candidate will have demonstrated experience in managing competing priorities and staying organized while maintaining superb customer service skills.



Responsibilities (include but are not limited to):

Vendor Services

Own day to day interaction with vendor community and serve as first point of contact for requests and escalations

Own onboarding of new vendors including: policy review, software training, etc.

Act as liaison between customer care team and our vendor community



Fulfillment

Proactively manage and optimize our order delivery system

Act as liaison with transportation and logistics companies (DHL, UPS, etc.)

Support pick and pack efforts during peak holiday season



Additional Responsibilities

Own adhoc requests leveraging large data sets to identify operational efficiencies

Work with cross functional teams (merchandising, marketing, and engineering) to execute key initiatives

What You'll Bring

Bachelor’s degree with a strong academic background

1-2 years of work experience (retail preferable)

Openess to working in an ambiguous environment; you are a building block to a growing company

Negotiation and persuasion skills

Comfort with Microsoft Excel and using data to drive decision making

Proactive problem-solver; you find a way to solve any problem you face

Strong attention to detail; scrutinize the business and polish our vendor experience

Team-oriented with stellar communication and analytical skills

Interested?

Send your resume to careers@maisonette.com with "Operations Associate" in the subject line!